Soft Wash Service Agreement

JCWExteriors LLC Residential Soft Wash Service Agreement 

Michigan residential exterior cleaning terms  

1. Parties and Agreement Structure 

This Residential Soft Wash Service Agreement (Agreement) is between JCWExteriors LLC (Company) and the property owner or authorized customer identified in the accepted estimate, proposal, invoice, or work order (Client). The accepted estimate or work order is incorporated into this Agreement and controls the specific service location, scope, price, schedule, and approved add-ons. 

Client represents that Client owns the property or has authority from the owner to authorize the services. Approval of an estimate, electronic acceptance, written authorization, payment of a deposit, or allowing Company to begin work constitutes acceptance of this Agreement. 

2. Scope of Services 

• Company will provide the exterior cleaning services described in the accepted estimate or work order, which may include house soft washing, siding washing, concrete or surface cleaning, deck or fence cleaning, and related exterior cleaning. 

• Unless expressly included in writing, the services do not include interior cleaning, professional window detailing, screen removal, structural repair, painting, caulking, waterproofing, gutter interior debris removal, hazardous-material work, mold remediation, lead paint work, asbestos work, or restoration of failed materials. 

• Additional work requested after acceptance is a change order and may require additional pricing, schedule adjustment, and written approval. 

3. Cleaning Methods and Results 

Company may use low-pressure soft washing, controlled pressure washing, detergents, surfactants, sodium hypochlorite-based cleaning solutions, rinsing, and other professional exterior-cleaning methods appropriate for the surface and condition. Results depend on age, material, porosity, drainage, prior coatings, oxidation, staining type, organic growth, weather exposure, water quality, and pre-existing condition. 

• Company does not guarantee removal of all stains, including rust, artillery fungus, oxidation, efflorescence, oil, tannin, paint, concrete splatter, irrigation staining, or deep-set organic or mineral staining unless specifically stated in writing. 

• A standard house wash includes rinsing exterior glass as part of the wash process but is not a professional window-cleaning service. Water spots, streaking, or residue from normal drying may remain. 

4. Client Site Preparation and Access 

Client must complete the related Getting Ready for Your Service checklist before the scheduled arrival window. At minimum, Client must: 

• Provide clear, safe access to all work areas, including unlocked gates and accessible exterior walkways. 

• Ensure all windows, doors, garage doors, storm doors, skylights, and other openings are fully closed, latched, and reasonably sealed. 

• Move vehicles, furniture, grills, planters, decorations, flags, doormats, cushions, tools, toys, hoses, fragile items, and personal property away from the house and work areas. 

• Secure pets indoors or away from the work area and remove pet waste from service areas. 

• Provide access to an active exterior water faucet with sufficient water pressure and, if needed for the job, an active electrical connection suitable for exterior use. 

• Tell Company before service about well water, low water pressure, water restrictions, malfunctioning spigots, non-weatherproof outlets, known leaks, loose siding, failing paint, oxidation, wood rot, prior repairs, delicate surfaces, or any area that should not be exposed to water or cleaning solution. 

If Company cannot perform the work because of lack of access, missing water or power, unsafe conditions, unremoved items, pets, pet waste, locked gates, other contractors, or incomplete site preparation, Company may reschedule the service and charge a reasonable trip, standby, labor, or rescheduling fee stated in the estimate or invoice. 

5. Water, Power, Utilities, and Safety 

Client authorizes Company to use on-site water and, when reasonably necessary, on-site electricity to complete the services without additional compensation to Client. Client is responsible for ensuring water and electrical systems are functioning, code-compliant, weatherproof where exposed, and suitable for ordinary exterior cleaning activities. 

Client, household members, guests, children, pets, tenants, and other contractors must remain clear of the work area during service unless Company gives express permission. Company may stop or reschedule work if people, animals, weather, traffic, electrical conditions, unstable surfaces, or other site conditions create a safety concern. 

6. Pre-Existing Conditions and Sensitive Surfaces 

Exterior cleaning can reveal, expose, or worsen conditions that existed before service, including oxidation, failing paint or stain, loose siding, brittle shutters or screens, deteriorated caulk, loose mortar, cracks, rot, defective construction, improper installation, weathered wood, pitted concrete, spalling, failed window seals, compromised door thresholds, leaking fixtures, and prior repairs. 

• Company is not responsible for damage, water intrusion, cosmetic change, staining, electrical malfunction, plant stress, or material failure caused by pre-existing conditions, undisclosed defects, ordinary weathering, improper installation, poor maintenance, failed seals, or surfaces that cannot safely tolerate normal exterior cleaning. 

• Client must identify delicate, loose, newly painted, freshly stained, oxidized, antique, custom, or otherwise sensitive items before work begins. 

• Company may decline, postpone, modify, or exclude any surface if Company determines cleaning may be unsafe or likely to damage the surface. 

7. Water Intrusion, Doors, Windows, and Electrical Components 

Company uses reasonable care to limit water intrusion, but exterior cleaning involves water and cleaning solution applied around windows, doors, thresholds, siding seams, weep holes, vents, fixtures, and other building penetrations. Client is responsible for weather-tightness of the building envelope. 

Company is not liable for interior water entry, moisture, spotting, staining, electrical trips, electrical malfunction, fixture failure, or related damage caused by open or poorly sealed windows or doors, failed caulk, defective construction, non-weatherproof outlets or fixtures, pre-existing leaks, or other conditions outside Company's control. 

8. Plants, Landscaping, and Adjacent Property 

Company will use reasonable plant-protection practices when appropriate, which may include pre-wetting, controlled application, rinsing, and runoff management. Some plants, grasses, shrubs, flowers, mulch, and landscaping materials may still react to water volume, cleaning solution, heat, sun exposure, drainage, soil conditions, overspray, or pre-existing stress. 

Client should water sensitive plants before and after service, remove potted plants when practical, and identify delicate landscaping before work begins. Client should also notify neighbors, tenants, residents, or affected third parties when overspray, runoff, vehicles, shared drives, or access conditions may affect them. 

9. Scheduling, Weather, Rescheduling, and Cancellation 

• Service dates and arrival windows are estimates and may change due to weather, wind, lightning, freezing conditions, excessive heat, equipment issues, staffing, access limitations, safety conditions, or conditions that may affect quality. 

• Client must provide timely notice if a service needs to be rescheduled. Unless a different period is stated in the accepted estimate, Client should provide at least 48 hours' notice before the scheduled arrival window. 

• If Client cancels or reschedules without timely notice, or if Company arrives and cannot perform because Client did not prepare the site, Company may charge the cancellation, trip, or rescheduling fee stated in the estimate or invoice. 

• Company may reschedule without penalty when weather or site conditions make service unsafe or unsuitable. 

Michigan cancellation rights: If the transaction is covered by Michigan's Home Solicitation Sales Act, Client may have a three-business-day right to cancel.  

10. Payment, Late Charges, and Collection 

Payment is due upon completion unless the accepted estimate or invoice states otherwise. Client agrees to pay the contract price, approved change orders, applicable taxes, processing fees disclosed before payment, and any trip, labor, cancellation, or rescheduling fees allowed under this Agreement. 

Past-due balances may accrue the lesser of 1.5% per month or the maximum amount allowed by law, beginning 10 days after invoice date unless another due date is stated in writing. Client is responsible for reasonable collection costs, court costs, and attorney fees to the extent allowed by law. 

11. Limited Warranty and Client Concerns 

Client must report any service concern, alleged damage, or requested touch-up in writing with photos within 48 hours after service completion. Company will review timely reported concerns and determine whether a return visit, touch-up, repair coordination, invoice adjustment, or other response is appropriate. 

Company is not required to provide refunds or return visits for pre-existing conditions, stains that cannot be safely removed, normal drying residue, window spotting, oxidation, material age, or outcomes limited by the condition of the surface. 

12. Limitation of Liability 

To the fullest extent allowed by Michigan law, Company's liability for claims arising from the services is limited to the amount paid by Client for the specific service giving rise to the claim. Company is not liable for incidental, consequential, special, punitive, loss-of-use, loss-of-value, or similar damages. Nothing in this Agreement limits liability for Company's gross negligence, willful misconduct, or liability that cannot legally be limited. 

13. Work Quality 

Company will perform the services in a professional manner and in compliance with applicable law, subject to the limitations and Client responsibilities in this Agreement. 

14. Photos and Documentation 

Company may photograph or video the property before, during, and after service for documentation, quality control, insurance, training, and marketing. Client may opt out of marketing use by notifying Company in writing before service. Company will not intentionally publish Client's personal identifying information without permission. 

15. Disputes, Governing Law, and Venue 

This Agreement is governed by Michigan law. The parties will first attempt in good faith to resolve disputes informally. If a dispute cannot be resolved, either party may pursue available remedies in a Michigan court with proper jurisdiction and venue, unless the parties agree in writing to mediation or another dispute-resolution process. 

16. General Terms 

• This Agreement, the accepted estimate or work order, approved change orders, and any required statutory notices are the complete agreement for the services. 

• Any amendment must be in writing or documented through an approved change order, text, email, or updated invoice accepted by the parties. 

• If any provision is unenforceable, the remaining provisions remain effective. 

• Client may not assign this Agreement without Company's written consent. Company may assign payment collection rights or use employees, subcontractors, or vendors to perform or support the work. 

• Electronic signatures and electronic acceptance are valid to the fullest extent allowed by law. 

Michigan Notice of Cancellation 

Client may cancel this service at any time before midnight of the third business day after the date of this agreement. To cancel, Client must deliver or mail written notice of cancellation to Company at the address stated below within the required time. 

If this transaction is covered by Michigan's Home Improvement Finance Act because Client agrees to make payments over time, a different one-business-day cancellation deadline may apply. Client should review the applicable notice provided with the contract. 

Source Benchmark 

The agreement was benchmarked against the following publicly available residential exterior cleaning, pressure washing, or soft wash terms. These sources were used for issue spotting and clause coverage only; language was drafted independently for JCWExteriors LLC and Michigan use. 

1. LowCo Exteriors LLC Terms and Conditions: https://www.lowcoexteriors.com/terms-conditions 

2. APro Pressure Washing Terms and Conditions: https://www.apropressurewash.com/apro-pressure-washing-terms-conditions/ 

3. WNY Pressure Wash Terms of Service: https://www.wnypressurewash.com/terms-of-service 

4. Stellar Exterior Soft Wash Terms and Conditions: https://www.stellarexteriorsoftwash.com/terms-and-conditions 

5. Solo Pressure Washing Service Agreement and Terms of Service: https://spwservices.com/terms-and-conditions/ 

6. Wash Boss SWFL Service Terms: https://washbossswfl.com/service-terms 

7. Revival Powerwash Service Agreement: https://revivalpowerwash.com/service-agreement/ 

8. Carolina Pressure and Soft Wash Exterior Cleaning Terms: https://softwashcarolina.com/conditions 

9. The Pressure Wash Company Residential Terms and Conditions: https://thepressurewashcompany.com/wp-content/uploads/2026/02/TPWC-Residential-Terms-_-Conditions-effective-FEB_2026.pdf 

10. Curb Appeal Pressure Washing LLC Service Agreement: https://img1.wsimg.com/blobby/go/b49ebc34-b4ca-495e-8203-ab67bbe3629c/2025%20Service%20Agreement.pdf